Privacy en Cookie Policy

In het privacy beleid van Grayle BV kunt u vinden welke informatie wij via onze webshop opslaan en hoe wij deze gebruiken. De gegevens die wij opslaan worden alleen gebruikt om u te voorzien van het beste gebruiksgemak.

What information we store about you

We collect the following information from you:

First and last name
- Company name
- Contact details, including an e-mail address
- Demographic data, such as zip code and city
- Other data related to improving your user experience
- Google Analytics data

What do we do with the information we collect?

We use this information to improve your user experience and to process your orders.

How do we use cookies?

A cookie is a small file that asks permission to be placed on your hard drive. If you accept our cookies, we can analyze web traffic or see when you visit our website. Cookies ensure that web applications respond to you as an individual. The web applications can improve your use by saving your preferences.

We use "traffic log cookies" to identify which pages are being used. This helps us analyze which pages we need to improve. This information is only used for analysis purposes, after this analysis it is deleted from our systems.

Overall, cookies help you create a better website by telling us which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any other information that you have not chosen to share with us. You can choose to accept or refuse our cookies. Most web browsers automatically accept cookies, but this can usually be adjusted in the browser settings. If you choose to refuse cookies, you may not use the full potential of our website.

Control over your personal data

Personal data is not shared with other users on our website and is not visible to others. We also do not disclose your data to third parties. We use your data, among other things, for:

Your orders

In order to process your orders properly, we need information such as company name, address, etc. from you.

Your account

We store the following information in your account: name, address, delivery address, telephone number, e-mail address and payment details. When you place an order, you do not have to enter your details again and again.

Newsletters

You can sign up for our newsletter. This way you stay informed of our offers, promotions and news. If you no longer wish to receive newsletters, you can unsubscribe.

Reviews

You can rate our products by writing reviews, this way you let us know what you think of our products. But you also support other visitors in their choice.
For more information about the privacy policy regarding your written review, see Kiyoh.

Payments

Your payment details are processed and stored by our payment service provider if you use iDEAL/MisterCash/Bancontact/Paypal as a payment method.
When you buy on account or use a bank transfer, this information is only stored by your & our bank.
See also the privacy policy of our Payment service provider.

List of cookies we collect

In the table below you can see which cookies we collect and what these cookies store.

COOKIE naam	COOKIE Beschrijving
Winkelwagen	De associatie met uw winkelwagen.
Categorie informatie	Slaat de categorie informatie van een pagina op, zodat deze sneller laadt bij een volgend bezoek.
Valuta	Uw voorkeur van valuta
Klant	Een beveiligde versie van uw klant ID binnen onze webwinkel.
Klant authenticatie	Een indicatie dat u bent ingelogd op de website.
Klant informatie	Een beveiligde versie van de klantgroep waartoe u behoort.
Klant informatie	Eeen beveiligde versie van uw klant email adres.
Klant segmentatie ID	Slaat de klant segment ID's op.
Externe "no-cache"	Een vlag die indiceert of browser caching aan of uit staat.
Front-end	Uw sessie ID op de server.
Guest view	Zorgt er voor dat gasten orders kunnen aanpassen.
Laatste product	Onthoud het meest recente product dat u heeft bekeken.
Geen cache	Controleert of het toegestaan is om uw cache te gebruiken.
Aanhoudende winkelwagen	Een link die uw eerdere bestellingen in de winkelwagen laat zien.
Recentelijk vergeleken	De producten die u recentelijk met elkaar heeft vergeleken.
STF	Informatie over producten die u heeft gemailed naar uw vrienden.
Winkel	Het winkel aanzicht of de taal die u geselecteerd heeft.
Gebruiker cookies opslaan	Controleert of een gebruiker aangegeven heeft cookies te willen gebruiken
Bekeken product ID's	De producten die u recentelijk bekeken heeft.
LinkedIN.com	Tracking cookie voor marketing doelen
Hubspot.com	Tracking cookie voor marketing doelen
hsforms.com	Tracking cookie voor marketing doelen

Duration of storage of your personal data

Personal data is not shared with other users on our website and is not visible to others. We also do not disclose your data to third parties. We use your data, among other things, for:

Your orders

We store your order data in the webshop for 60 days and in our accounting package orders are stored up to 7 years ago (this in connection with tax obligations).

Your account

We store your account in the webshop for 2 years after the last activity, after which your account will be deleted without notice. In our accounting package, debtor data is stored up to 7 years ago (this in connection with tax liability)

payments

Payment data is stored externally by our payment service provider, this transaction data cannot and may not be stored anonymously. This is in conflict with the Combating Terrorism Act. This data is stored for 7 years.