More than 30 years experience 
Wide Assortment 
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Letterbox parcel
We ship letterbox parcels within the Netherlands and Belgium with DHL. Once the driver collects the parcel from us, you receive a confirmation by email. Where possible, it includes a DHL track and trace number.
Ordered on business days before 15:30, usually at your door the next day
Shipping and returns
This is how we pack your order, how we ship it and how you handle a return. Everything on one page.
Free parcel shipping in the Netherlands
Shipping with DHL and Ben Becker
14 day cooling-off period for consumers
Ordered before 15:30 and in stock, shipped the same day
Free parcel shipping within the Netherlands
Track and trace for parcel shipments
14 day cooling-off period for private customers
From order to doorstep
What happens after you order
After you place your order in the webshop, we collect all items and prepare the shipment. Where possible, we combine orders with multiple items into one delivery.
Order
You place your order in the webshop
Packing
We collect and pack the items
Shipping
DHL or Ben Becker collects the shipment
Delivery
Delivery on business days between 08:00 and 17:00
Shipping methods
DHL
DHL
Ben Becker
How we ship your order
The size and volume of the shipment determine which carrier delivers your order.
Parcel
We ship parcel shipments within the Netherlands and Belgium with DHL. After collection from our warehouse, you receive a confirmation by email. Where possible, it includes a DHL track and trace number.
Pallet
We ship pallet shipments with Ben Becker. Track and trace is not available for these shipments. For a delivery time indication, contact our sales support team.
Costs
Shipping costs in the Netherlands
The size of the order and the volume of the shipment determine the costs.
Parcel shipping
FreeFor all parcel shipments within the Netherlands.
First large pallet
€ 50.00Per pallet shipment, we charge this amount for the first large pallet.
First half pallet
€ 45.00Per pallet shipment, we charge this amount for the first half pallet.
For pallet shipments you can request a time slot or extra options. Discuss this with our staff and we will go through the costs and possibilities together.
Order costs in the Netherlands
€ 15.00
Order costs excluding VAT for an order value below € 100 excluding VAT.
€ 12.50
Order costs excluding VAT for an order value below € 300 excluding VAT.
Shipping from Grayle
Ordered before 15:30, shipped the same day
Order on business days before 15:30 and, if everything is in stock, we ship the same day. You usually receive your order the next business day.
Does your order come in after 15:30? We still try to ship it the same day. If that is no longer possible, the shipment goes out the next business day.
Delivery
Delivery of your order
DHL and Ben Becker deliver on business days between 08:00 and 17:00. For parcel shipments you receive a track and trace code. It shows the expected delivery date and time, and lets you adjust the delivery to your preference.
Track and trace is not available for pallet shipments. For a delivery time indication, contact our staff, they are happy to help.
Changing the delivery address
When placing an order, you can simply select a different delivery address. That is a quick way to have your order delivered elsewhere.
Entered a wrong address? Call our customer service as soon as possible on +31 33 422 1590. We are available on business days between 08:00 and 17:00.
As long as the carrier has not yet collected the order, we can usually stop the shipment and change the address. If the shipment is already on its way, we will discuss the options with the carrier. That is outside our control and may lead to extra costs.
Returns
Right of withdrawal
Placed an order in our webshop as a private customer? Then you may withdraw from the agreement within 14 days of receipt without giving a reason.
1
Receipt
You receive your order. The 14 day cooling-off period starts at this moment.
2
Notify
Tell us within 14 days, with a clear statement, that you are withdrawing.
3
Return
After your notice you have 14 days to send the products back or hand them over.
4
Refund
We refund you no later than 14 days after your notice.
You can notify us by email, post or phone. You may use the model withdrawal form, but this is not required. Send your notice before the withdrawal period expires and you are on time. The direct costs of returning the products are at your expense.
Notify us of withdrawal
Grayle B.V.
Centurionbaan 210
3769 AV Soesterberg, the Netherlands
Return address
Grayle B.V.
Centurionbaan 210
3769 AV Soesterberg
The Netherlands
Consequences of withdrawal
Refund of your payments
If you withdraw from the agreement, you receive all payments back, including the standard delivery costs. Extra costs for a delivery method other than the least expensive standard delivery we offer are not refunded.
We refund you as soon as possible, no later than 14 days after you informed us of your withdrawal. You receive the amount via the same payment method as your original order, unless you expressly agree to another method. We do not charge for this refund.
We may withhold the refund until we have received the products, or until you show that you have returned them. The earlier of those two moments applies.
Assessing products and loss of value
During the cooling-off period you may inspect and assess the product as you would in a shop. For a full refund, return the product in its original condition and packaging as far as reasonably possible. Pack the product well and securely for the return shipment.
You are liable for loss of value when it is caused by use that goes beyond what is needed to establish the nature, characteristics and functioning of the product.
Do we receive the product damaged, incomplete or with traces of use beyond what is needed for assessment? Then we deduct the loss of value from the amount to be refunded.
Exceptions to the right of withdrawal
Products that were adjusted or personalised especially for you fall outside the right of withdrawal.
Products bought through another sales channel are not processed through this webshop return procedure.
Exchanging or ordering more
Ordered too little or want to exchange a product? Place a new order, that way you receive your products without delay. As soon as we receive the return shipment, we check it for completeness.
Useful for every installation
Take a look at our netwerkpocket
While your order is on its way, browse through the netwerkpocket. This reference guide bundles practical knowledge about network cabling in a format that fits in your inside pocket.
Questions about your shipment?
We are available on business days from 08:00 to 17:00.